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An Updated Message from Ideum about COVID-19

Authored by
Jim Spadaccini
Founder & Creative Director

Earlier this week, Ideum responded to the State of New Mexico’s Public Health Order by having our exhibit design, software, media systems, and administrative personnel work at home. Some of these employees had already been working remotely, and now all are. Note, however, that our hardware and fabrication groups are continuing to work onsite at our Corrales campus. We’ve been in direct communication with the Governor’s office since this directive was issued and have verified that our hardware fabrication operations are considered essential services.

Our multitouch tables and displays are used by many government agencies, all branches of the US military, national laboratories, municipalities, and first responders. In addition, numerous other businesses considered essential by the State of New Mexico, such as our customers in transportation, utilities, and medicine and research, rely on our hardware. While our hardware facilities are open, we are prioritizing support and production for these and other essential organizations.

We are proud that our hardware can play a role in helping these organizations with vital tasks like situational awareness, scientific visualization, emergency response, telepresence, and other applications. We are continuing to prioritize government orders through the GSA system along with providing direct sales. We prepared our supply chain early in this crisis, and we have units for sale and additional components in stock in the unlikely event that one of our systems needs servicing.

The small number of core Ideum staff who are working onsite are taking every precaution, including rigorous cleaning procedures and eliminating close contact, to ensure their own safety and that of our customers. We’ve changed the way we work and we have instituted preventative measures as we prepare our units for shipping. We are also following guidelines from the Centers for Disease Control and Prevention (CDC) to help minimize any potential health risks.

We appreciate our staff who continue to work onsite to produce and support our hardware at this critical time. We also appreciate our customers and the support of our local community, and we are proud of those on the frontlines who are working to keep all of us safe.